APA Style
Fandy Tjiptono, Ph.D, Gregorius Chandra. (2011).
SERVICE, QUALITY & SATISFACTION Edisi: 3 .
Yogyakarta:
ANDI.
Chicago Style
Fandy Tjiptono, Ph.D, Gregorius Chandra.
SERVICE, QUALITY & SATISFACTION Edisi: 3.
Yogyakarta:
ANDI,
2011.
Text.
MLA Style
Fandy Tjiptono, Ph.D, Gregorius Chandra.
SERVICE, QUALITY & SATISFACTION Edisi: 3.
Yogyakarta:
ANDI,
2011.
Text.
Turabian Style
Fandy Tjiptono, Ph.D, Gregorius Chandra.
SERVICE, QUALITY & SATISFACTION Edisi: 3.
Yogyakarta:
ANDI,
2011.
Print.